Zoom incident
Service Degradation Affecting Zoom Virtual Agent for a Subset of users in North America
Resolved after 4 minutes, affecting Voice Agent, on February 13, 2026.
On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Affected components
Update timeline
- monitoring Feb 13, 2026, 09:46 PM UTC
On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Feb 13, 2026, 09:51 PM UTC
This incident has been resolved.
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