Zoom incident
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Resolved after 1 day, affecting Zoom Rooms and Mail and 1 more, on February 26, 2026.
The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Affected components
Update timeline
- investigating Feb 26, 2026, 05:20 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Feb 26, 2026, 05:28 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team continue to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Feb 26, 2026, 06:17 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2026, 06:26 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Feb 26, 2026, 08:43 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team continues to diligently work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Feb 26, 2026, 10:04 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating Feb 26, 2026, 11:54 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
- investigating Feb 27, 2026, 01:29 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
- investigating Feb 27, 2026, 03:41 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
- investigating Feb 27, 2026, 07:47 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
- investigating Feb 27, 2026, 11:35 AM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
- investigating Feb 27, 2026, 03:39 PM UTC
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
- monitoring Feb 27, 2026, 04:04 PM UTC
The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Feb 27, 2026, 05:24 PM UTC
This incident has been resolved and the affected services have been restored.
Your product runs on more than Zoom
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services