Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.

Update timeline

1. investigating Mar 17, 2026, 02:30 AM UTC

   We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. investigating Mar 17, 2026, 03:14 AM UTC

   We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

3. investigating Mar 17, 2026, 03:54 AM UTC

   We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

4. investigating Mar 17, 2026, 04:50 AM UTC

   We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

5. identified Mar 17, 2026, 05:18 AM UTC

   We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

6. identified Mar 17, 2026, 06:35 AM UTC

   We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

7. monitoring Mar 17, 2026, 07:38 AM UTC

   The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

8. resolved Mar 17, 2026, 08:08 AM UTC

   This incident has been resolved and the affected services have been restored.