Zoom incident
Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Resolved after 59 minutes, affecting Reporting Service, on August 5, 2026.
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Affected components
Update timeline
- investigating Aug 05, 2026, 02:53 PM UTC
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Aug 05, 2026, 03:15 PM UTC
We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Aug 05, 2026, 03:41 PM UTC
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Aug 05, 2026, 03:52 PM UTC
This incident has been resolved and the affected services have been restored.
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