Service Degradation Affecting Audio Quality of Outbound Calls of Zoom Revenue Accelerator's Auto-Dialer in Japan Region

Update timeline

1. investigating Jul 18, 2026, 02:17 PM UTC

   We are currently investigating a service degradation affecting audio quality of Zoom Revenue Accelerator's auto-dialer in Japan region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. investigating Jul 18, 2026, 04:18 PM UTC

   We are continuing to investigate a service degradation affecting audio quality of outbound calls of Zoom Revenue Accelerator's auto-dialer in Japan region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

3. identified Jul 18, 2026, 06:15 PM UTC

   We have successfully identified the service degradation affecting audio quality of outbound calls of Zoom Revenue Accelerator's auto-dialer in Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. resolved Jul 18, 2026, 07:56 PM UTC

   The service degradation affecting the Audio Quality of Outbound Calls of Zoom Revenue Accelerator's Auto-Dialer in the Japan Region has been successfully resolved. Users may need to reload their browser page or refresh their client app. This incident has been resolved, and the affected services have been restored.