Service Degradation Affecting Zoom Contact Center Services and Incorrect Offline Status Display for Zoom Rooms Scheduling in U.S Region.

Update timeline

1. investigating Jun 23, 2026, 06:57 AM UTC

   We are currently investigating a service degradation affecting Zoom Contact Center Services in US. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified Jun 23, 2026, 07:00 AM UTC

   We have successfully identified the root cause affecting Zoom Contact Center Services in US. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring Jun 23, 2026, 07:10 AM UTC

   The issue affecting Zoom Contact Center Services in US between 06:23 UTC to 06:44 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. monitoring Jun 23, 2026, 07:43 AM UTC

   The issue affecting Zoom Contact Center Services and Incorrect Offline Status Display for Zoom Rooms Scheduling in U.S region between 06:23 UTC to 06:44 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

5. resolved Jun 23, 2026, 03:45 PM UTC

   This incident has been resolved and the affected services have been restored.