Service Degradation Affecting Translations and Transcriptions of Zoom Rooms in Japan Region.

Update timeline

1. investigating May 25, 2026, 10:51 AM UTC

   We are currently investigating a service degradation affecting Translation and Transcriptions of Zoom Rooms in Japan region. A subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified May 25, 2026, 10:52 AM UTC

   We have identified the service degradation affecting Translation and Transcriptions of Zoom Rooms in Japan region. A subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

3. monitoring May 25, 2026, 11:21 AM UTC

   We have successfully resolved a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region. Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts were affected. We will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved May 25, 2026, 11:37 AM UTC

   This incident has been resolved and the affected services have been restored.