Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region

Update timeline

1. investigating May 22, 2026, 07:31 PM UTC

   We are currently investigating a service degradation with presence interoperability feature for a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified May 22, 2026, 07:34 PM UTC

   We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. identified May 22, 2026, 10:06 PM UTC

   We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.

4. identified May 23, 2026, 12:12 AM UTC

   We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.

5. identified May 23, 2026, 02:12 AM UTC

   We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.

6. monitoring May 23, 2026, 04:04 AM UTC

   The issue affecting the presence interoperability feature for a subset of users in the North America region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

7. resolved May 23, 2026, 04:15 AM UTC

   This incident has been resolved and the affected services have been restored.