Service Degradation affecting multiple Services in the North America region

Update timeline

1. investigating May 20, 2026, 08:33 PM UTC

   We are currently investigating a service degradation with multiple services in the North America region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. investigating May 20, 2026, 08:42 PM UTC

   We are continuing to investigate this issue.

3. identified May 20, 2026, 08:54 PM UTC

   We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. investigating May 20, 2026, 08:58 PM UTC

   We are continuing to investigate this issue.

5. investigating May 20, 2026, 09:00 PM UTC

   We are continuing to investigate this issue.

6. investigating May 20, 2026, 09:01 PM UTC

   We are continuing to investigate this issue.

7. identified May 20, 2026, 09:06 PM UTC

   We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

8. identified May 20, 2026, 09:13 PM UTC

   We have successfully identified the root cause affecting multiple services in the North America region. Several services have restored and we are actively investigating restoration for the remaining services. Thank you for your patience.

9. monitoring May 20, 2026, 09:22 PM UTC

   We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.

10. resolved May 20, 2026, 09:45 PM UTC

    This incident has been resolved and the affected services have been restored.