Service Degradation Affecting Zoom Clips

Update timeline

1. investigating Oct 14, 2026, 12:20 AM UTC

   We are currently investigating a service degradation with Zoom Clips affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified Oct 14, 2026, 02:03 AM UTC

   We have successfully identified the root cause of service degradation with Zoom Clips affecting a subset of users. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. identified Oct 14, 2026, 03:48 AM UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. identified Oct 14, 2026, 08:04 AM UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

5. identified Oct 14, 2026, 12:04 PM UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

6. identified Oct 14, 2026, 04:04 PM UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

7. monitoring Oct 14, 2026, 07:24 PM UTC

   The service degradation with Zoom Clips affecting a subset of users has been successfully resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363 Our team will continue to monitor the situation closely and keep you informed of any further developments.

8. resolved Oct 14, 2026, 07:58 PM UTC

   This incident has been resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363