Zoom incident
Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region
Resolved after 14 minutes, affecting Calling (Inbound/Outbound) and Voice (Inbound/Outbound), on October 4, 2026.
On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.
Affected components
Update timeline
- monitoring Oct 04, 2026, 08:05 AM UTC
On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.
- resolved Oct 04, 2026, 08:20 AM UTC
This incident has been resolved and the affected services have been restored.
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