Zoom incident
Service Degradation Affecting Live Transcriptions in Zoom Client 7.0.0 and Above
Resolved after 4 hours, affecting Live Transcription, on April 20, 2026.
The issue affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Affected components
Update timeline
- investigating Apr 20, 2026, 06:05 AM UTC
We are currently investigating a service degradation affecting Zoom Client 7.0.2 users to view live transcriptions in Meetings. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Apr 20, 2026, 06:25 AM UTC
We have successfully identified the root cause affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Apr 20, 2026, 08:14 AM UTC
Our team continue to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Apr 20, 2026, 09:19 AM UTC
The issue affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Apr 20, 2026, 10:06 AM UTC
This incident has been resolved and the affected services have been restored.
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