Zoom incident
Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region
Resolved after 18 minutes, affecting Zoom Phone and Zoom Contact Center, on September 3, 2026.
On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Affected components
Update timeline
- monitoring Sep 03, 2026, 01:42 PM UTC
On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Sep 03, 2026, 02:00 PM UTC
This incident has been resolved and the affected services have been restored.
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