Zingle incident
On Call Engineers are Investigating Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026
Resolved after 21 hours 22 minutes, on July 21, 2026.
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.
Update timeline
- monitoring Jul 21, 2026, 11:14 PM UTC
Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Jul 21, 2026, 11:44 PM UTC
Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 22, 2026, 01:00 AM UTC
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jul 22, 2026, 01:22 AM UTC
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.
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