SMS Delivery Failures From Twilio Alphanumeric Sender IDs to Multiple Networks in Multiple Countries

Update timeline

1. monitoring Sep 23, 2026, 10:58 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Sep 23, 2026, 11:14 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 23, 2026, 12:15 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 23, 2026, 02:15 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 23, 2026, 06:11 PM UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Sep 23, 2026, 08:10 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.