Zingle incident
MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia
Resolved after 6 days 7 hours, on September 17, 2026.
The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.
Update timeline
- monitoring Sep 17, 2026, 10:19 AM UTC
Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 17, 2026, 11:26 AM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 17, 2026, 12:26 PM UTC
We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 17, 2026, 02:28 PM UTC
The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.
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