Resolved after 32 minutes, affecting Export Service, on April 17, 2025.
The Facebook Data Access Renewal was expedited and is now complete. We are currently monitoring to determine the impact, and Facebook Exports should resume. Please contact [email protected] if you continue to have any issues.
Affected components
Update timeline
- investigating Apr 17, 2025, 03:21 PM UTC
We are detecting issues with connectivity to Facebook from the Zeta Marketing Platform. The root cause has already been identified as an overdue "Data Access Renewal" with Meta, which we are working through with their support. Expected timeline for this review with Meta may be several days, but we are working to ensure we can reduce this timeline with them.
- resolved Apr 17, 2025, 03:53 PM UTC
The Facebook Data Access Renewal was expedited and is now complete. We are currently monitoring to determine the impact, and Facebook Exports should resume. Please contact [email protected] if you continue to have any issues.
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