Resolved after 1 hour 45 minutes, affecting Campaigns, on September 27, 2025.
This incident has been fully resolved. We will continue monitoring closely to ensure ongoing stability.
Affected components
Update timeline
- investigating Sep 27, 2025, 04:07 PM UTC
Some users are experiencing some latency in campaign delivery. A few campaign sends are taking longer than expected to process and deliver to recipients. Technical teams are actively investigating the delivery delays and working to restore normal processing times. The next update will be provided at the earliest.
- identified Sep 27, 2025, 04:20 PM UTC
The issue has been identified and resolved. New campaign sends will go out as expected. We have started the process to resend the campaigns that experienced delays. We will provide another update when the remediation is complete.
- identified Sep 27, 2025, 05:06 PM UTC
We are reprocessing the impacted campaigns. We will provide another update once the reprocessing is complete.
- resolved Sep 27, 2025, 05:52 PM UTC
This incident has been fully resolved. We will continue monitoring closely to ensure ongoing stability.
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