Zenfolio incident

System Slowness

Resolved after 3 hours 9 minutes, affecting Websites and Login and 1 more, on April 27, 2026.

resolved Apr 27, 2026, 09:00 PM UTC

After monitoring the system for several hours, we are confident the issue has been solved. This incident is closed.

Started
Apr 27, 2026, 05:50 PM UTC
Resolved
Apr 27, 2026, 09:00 PM UTC
Duration
3h 9m
Detected by Pingoru
Apr 27, 2026, 05:50 PM UTC

Affected components

WebsitesLoginSearch

Update timeline

  1. investigating Apr 27, 2026, 05:50 PM UTC

    We are investigating an issue causing general slowness on our Classic platform. Our engineers are working on a fix, and we will share updates as they become available. Thank you for your patience and understanding.

  2. investigating Apr 27, 2026, 07:04 PM UTC

    The engineers were able to update the system, and we now see it back to normal. We are closely monitoring to ensure the issue does not reoccur. We appreciate your continued patience.

  3. resolved Apr 27, 2026, 09:00 PM UTC

    After monitoring the system for several hours, we are confident the issue has been solved. This incident is closed.

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