Zenfolio incident

NextZen gallery settings unable to be changed

Resolved after 5 hours 54 minutes, affecting Websites and Upload and 1 more, on September 2, 2026.

monitoring Sep 02, 2026, 06:10 PM UTC

Our engineers have implemented a fix to address issues related to modifying gallery settings and client download issues. If you see any lingering issues within your account please contact [email protected]

Started
Sep 02, 2026, 03:37 PM UTC
Resolved
Sep 02, 2026, 09:32 PM UTC
Duration
5h 54m
Detected by Pingoru
Sep 02, 2026, 03:37 PM UTC

Affected components

WebsitesUploadDownloadContent Rendering

Update timeline

  1. investigating Sep 02, 2026, 03:37 PM UTC

    Our engineers are currently investigating reports of NextZen users being unable to adjust gallery settings and permissions. We appreciate your patience while we actively work to implement a fix for the issue.

  2. monitoring Sep 02, 2026, 06:10 PM UTC

    Our engineers have implemented a fix to address issues related to modifying gallery settings and client download issues. If you see any lingering issues within your account please contact [email protected]

  3. resolved Sep 02, 2026, 09:32 PM UTC

    This incident has now been resolved. Thank you for your understanding.

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