Zenfolio incident

Slow loading of Site Editor and Live Website

Resolved after 1 hour 35 minutes, affecting Websites and Upload and 1 more, on July 2, 2026.

identified Jul 02, 2026, 01:40 AM UTC

The issue has been identified and a fix is currently being worked on.

Started
Jul 02, 2026, 01:30 AM UTC
Resolved
Jul 02, 2026, 03:05 AM UTC
Duration
1h 35m
Detected by Pingoru
Jul 02, 2026, 01:30 AM UTC

Affected components

WebsitesUploadContent Rendering

Update timeline

  1. investigating Jul 02, 2026, 01:30 AM UTC

    We have had reports of the slow loading of some Classic Accounts when trying to load or work, as well as viewing live sites. This appears to be a regional (location-based) issue and we are currently investigating this with our service provider partners. We apologize if this is affecting you currently.

  2. identified Jul 02, 2026, 01:40 AM UTC

    The issue has been identified and a fix is currently being worked on.

  3. resolved Jul 02, 2026, 03:05 AM UTC

    This incident has now been resolved. Thank you for your patience.

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