Zenfolio incident
Unexpected Auto-Reply Emails After Communications System Update.
Resolved after 1 day 5 hours, affecting Email Communication and Email Communication, on October 16, 2025.
After closely monitoring, the issue with previously re-opened tickets has been resolved. Thank you for your patience, and apologies for any confusion our auto-responses may have created.
Affected components
Update timeline
- monitoring Oct 16, 2025, 02:16 PM UTC
Earlier this week, we completed planned maintenance on our corporate communications systems. While this maintenance was completed, we are aware that some previously resolved support inquiries were re-opened, which triggered our auto-responder to send emails to some customers who've interacted with our support team in the past. If you did not recently contact Support, you can safely disregard any messages you received. There is no impact on current requests. We apologize for any confusion and appreciate your understanding.
- resolved Oct 17, 2025, 07:31 PM UTC
After closely monitoring, the issue with previously re-opened tickets has been resolved. Thank you for your patience, and apologies for any confusion our auto-responses may have created.
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