Zenfolio incident
Widespread Online Service Disruptions affecting Support Requests
Resolved after 9 hours 15 minutes, affecting Support Center, on October 20, 2025.
Our upstream service providers are reporting that the earlier disruptions affecting us (and many others worldwide) have been resolved. Thank you for your patience.
Affected components
Update timeline
- identified Oct 20, 2025, 02:52 PM UTC
We are aware of some widespread disruptions affecting many online services today. While the Zenfolio platform remains unaffected at this time, our email service provider is experiencing delays in processing support requests, which may delay a response to any active support inquiry. Our team is actively monitoring the situation and will provide updates once the situation changes. We apologize for any inconvenience and appreciate your patience.
- resolved Oct 21, 2025, 12:07 AM UTC
Our upstream service providers are reporting that the earlier disruptions affecting us (and many others worldwide) have been resolved. Thank you for your patience.
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