Zenfolio incident

Slow processing of uploaded images

Resolved after 2 hours 47 minutes, affecting Upload, on February 15, 2026.

resolved Feb 16, 2026, 12:53 AM UTC

We are now satisfied that this issue has been fully resolved and are closing now.

Started
Feb 15, 2026, 10:05 PM UTC
Resolved
Feb 16, 2026, 12:53 AM UTC
Duration
2h 47m
Detected by Pingoru
Feb 15, 2026, 10:05 PM UTC

Affected components

Upload

Update timeline

  1. identified Feb 15, 2026, 10:05 PM UTC

    We are investigating, and have identified an issue with the slow processing of images that have been uploaded and are working on resolving this as quickly as possible. Thank you for your patience.

  2. monitoring Feb 15, 2026, 11:47 PM UTC

    Our team has resolved the issue and we are seeing image processing queues returning to expected speeds. We will continue to monitor and will advise any further updates here, as well as when we fully resolve the issue. Again, we thank you for your patience.

  3. resolved Feb 16, 2026, 12:53 AM UTC

    We are now satisfied that this issue has been fully resolved and are closing now.

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