Zenfolio incident
Processing of uploaded images and videos slow/unresponsive
Resolved after 30 minutes, affecting Websites and Upload and 1 more, on November 25, 2024.
We are now seeing the processing of videos and images being completed within the expected timeframes now. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 25, 2024, 10:18 PM UTC
Our team are currently investigating issues with images and videos being uploaded staying in a 'Processing' state. We will provide another update as soon as the issue has been identified.
- monitoring Nov 25, 2024, 10:27 PM UTC
Our team have identified and the images are now processing correctly again, video processing will be slower as the servers catch up. Thank you for your patience.
- resolved Nov 25, 2024, 10:49 PM UTC
We are now seeing the processing of videos and images being completed within the expected timeframes now. Thank you for your patience.
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