Resolved after 21 hours 34 minutes, affecting Websites and Upload and 1 more, on February 26, 2025.
Our engineers have implemented a fix which they have been monitoring for the past few hours. All newly uploaded videos should now be rendering as expected. Thank you for your patience while we worked on a resolution.
Affected components
Update timeline
- investigating Feb 26, 2025, 04:33 PM UTC
We are currently seeing issues with our network for both Classic and Next Zen. We are investigating the issue and will update once we have more information.
- identified Feb 26, 2025, 05:01 PM UTC
We have identified an issue with NextZen video generation. This will prevent newly uploaded videos from correctly generating . Image uploads are performing as expected. Classic issues have been resolved and it is functioning as expected.
- identified Feb 26, 2025, 09:46 PM UTC
We continue to investigate the issue with NextZen video generation. This will prevent newly uploaded videos from correctly generating . We apologize for this inconvenience and will update this message in 3 hours if it has not been solved.
- identified Feb 27, 2025, 12:38 AM UTC
We continue to experience disruptions to newly uploaded videos on NextZen. Please note that our engineering team will be actively prioritizing this issue until it is resolved. We understand the impact this may have and appreciate your patience as we work toward a resolution. We will provide another update on or before Thursday, February 27th at 9AM PST.
- resolved Feb 27, 2025, 02:07 PM UTC
Our engineers have implemented a fix which they have been monitoring for the past few hours. All newly uploaded videos should now be rendering as expected. Thank you for your patience while we worked on a resolution.
Your product runs on more than Zenfolio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services