Classic Service Interruption

Update timeline

1. investigating Mar 24, 2025, 05:53 PM UTC

   We are currently investigating an issue with Classic websites and back end slowness

2. monitoring Mar 24, 2025, 07:25 PM UTC

   We have implemented a fix to the website issues and are monitoring the platform to make sure it continues to perform as expected.

3. investigating Mar 24, 2025, 08:26 PM UTC

   We are currently investigating more site issues

4. monitoring Mar 24, 2025, 09:31 PM UTC

   A new fix has been applied and we see the site performance back to normal, we will contiue to monitor.

5. investigating Mar 24, 2025, 10:38 PM UTC

   We are currently investigating this issue.

6. monitoring Mar 24, 2025, 11:47 PM UTC

   We have made more changes and see the performance back at normal levels. We continue to monitor the system.

7. monitoring Mar 25, 2025, 01:46 PM UTC

   Our team has been closely monitoring system performance throughout the overnight hours, and performance has remained stable. To ensure full stability, we'll continue monitoring the situation this morning before considering this issue fully resolved. If you encounter any further issues, please don't hesitate to reach out to our support team at [email protected]. We greatly appreciate your understanding and patience during this time.

8. resolved Mar 25, 2025, 04:31 PM UTC

   After an extended monitoring period this morning, we've confirmed that system performance has continued to remain stable, and we consider this issue fully resolved. We sincerely apologize for any inconvenience experienced during this time and greatly appreciate your patience while our engineers worked to resolve this issue.