Resolved after 6 hours 15 minutes, affecting Upload and Upload and 1 more, on June 2, 2025.
We have not received any further reports, so are closing this incident now. Thank you for your patience.
Affected components
Update timeline
- investigating Jun 02, 2025, 06:35 PM UTC
We have received several reports of slow image generation for new galleries on Zenfolio Classic. Our engineers are working to identify the cause of the issue and we thank you for your patience.
- investigating Jun 02, 2025, 07:01 PM UTC
We are continuing to investigate the cause of slow image generation impacting all Zenfolio users are on both Classic & NextZen.
- monitoring Jun 02, 2025, 08:45 PM UTC
Thank you for your understanding while we troubleshooted this issue. Our engineers have implemented a fix for the slow content rendering of new images. We will continue to monitor the platform over the next few hours to ensure image loading remains stable.
- resolved Jun 03, 2025, 12:51 AM UTC
We have not received any further reports, so are closing this incident now. Thank you for your patience.
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