Resolved after 1 day 21 hours, affecting Content Rendering, on July 21, 2025.
After implementing the fix, we are seeing improvements in video playback for the affected users. It was determined this was a very isolated issue for a small number of users. If you continue to see any issues with videos to please reach out to us.
Affected components
Update timeline
- investigating Jul 21, 2025, 05:02 PM UTC
We have received reports that some older videos on Classic are not loading and/or playing. We appreciate your understanding while we investigate this issue. Thank you for your patience.
- identified Jul 21, 2025, 08:37 PM UTC
Our engineers have identified the issue and will be putting a fix in place. Due to the nature of the fix, it will deployed over the coming hours. Once in place, we will monitor the platform to ensure the issue is resolved. Thank you for your understanding.
- monitoring Jul 22, 2025, 02:38 PM UTC
We appreciate your patience with this matter. Our engineers have implemented a fix to address playback issues with older videos, but it will take several hours for the playback functionality of affected videos to be fully restored. We will continue to monitor the fix over the next 24 hours.
- resolved Jul 23, 2025, 02:33 PM UTC
After implementing the fix, we are seeing improvements in video playback for the affected users. It was determined this was a very isolated issue for a small number of users. If you continue to see any issues with videos to please reach out to us.
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