Zenfolio incident

Degraded Performance

Resolved after 16 hours 33 minutes, affecting Websites and Upload and 1 more, on October 5, 2025.

resolved Oct 06, 2025, 11:03 AM UTC

Site performance has remained stable at expected levels. This issue is now resolved. Thank you for your patience and understanding.

Started
Oct 05, 2025, 06:29 PM UTC
Resolved
Oct 06, 2025, 11:03 AM UTC
Duration
16h 33m
Detected by Pingoru
Oct 05, 2025, 06:29 PM UTC

Affected components

WebsitesUploadDownloadContent RenderingOrder ProcessingEmail CommunicationLoginSearchAPI

Update timeline

  1. investigating Oct 05, 2025, 06:29 PM UTC

    We are currently investigating reports of degraded performance and errors on Zenfolio Classic. We will provide an update when more information is available.

  2. monitoring Oct 05, 2025, 09:22 PM UTC

    Our team have identified the issue, and we are continuing to monitor the changes made. Thank you for your patience.

  3. resolved Oct 06, 2025, 11:03 AM UTC

    Site performance has remained stable at expected levels. This issue is now resolved. Thank you for your patience and understanding.

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