Resolved after 3 hours 49 minutes, affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, on October 22, 2025.
One of our providers for the QES (Qualified Electronic Signature) ID verification has experienced a transient and intermittent outage between 09:46 CEST and 10:06 CEST. As a consequence, some users may have experienced some delay and potential errors for their QES signature flow during this timeframe. We are currently monitoring the provider.
Affected components
Update timeline
- monitoring Oct 22, 2025, 08:14 AM UTC
One of our providers for the QES (Qualified Electronic Signature) ID verification has experienced a transient and intermittent outage between 09:46 CEST and 10:06 CEST. As a consequence, some users may have experienced some delay and potential errors for their QES signature flow during this timeframe. We are currently monitoring the provider.
- resolved Oct 22, 2025, 12:04 PM UTC
This incident has been resolved.
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