Resolved after 2 days 1 hour, affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more, on October 2, 2026.
This incident has been resolved. Service has been operating normally since October 2 at 16:41 CEST. Between 14:52 and 16:41 CEST, some users connecting through the Orange network may have experienced slowness or difficulty accessing our services. The cause was a network interconnection issue between Orange and our hosting provider, which has now been fixed. No data was affected and no action is required on your side. We apologize for the inconvenience. All details are available here: https://network.status-ovhcloud.com/incidents/jqxcrgr138b4
Affected components
Update timeline
- investigating Oct 02, 2026, 02:59 PM UTC
Hello, The provider Orange Telecom is experiencing network routing issues. This is why some users connected through the Orange network (including Sosh) may experience slowness or errors on Yousign, mainly when uploading documents, saving changes or signing. Users on other networks are not affected. In the meantime, affected users can try another network, for example a mobile connection from a different operator. We will keep you informed as soon as this issue is resolved. In case of questions you can contact us at : [email protected]
- identified Oct 02, 2026, 03:00 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 04, 2026, 10:21 AM UTC
This incident has been resolved. Service has been operating normally since October 2 at 16:41 CEST. Between 14:52 and 16:41 CEST, some users connecting through the Orange network may have experienced slowness or difficulty accessing our services. The cause was a network interconnection issue between Orange and our hosting provider, which has now been fixed. No data was affected and no action is required on your side. We apologize for the inconvenience. All details are available here: https://network.status-ovhcloud.com/incidents/jqxcrgr138b4
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