Yousign incident
Incident - Delay in document archiving and audit trails
Resolved after 3 hours 26 minutes, affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more, on December 16, 2025.
The incident is resolved. Pending archives have been processed. We sincerely apologize for the inconvenience.
Affected components
Update timeline
- identified Dec 16, 2025, 01:01 PM UTC
Dear users, We are currently experiencing an issue impacting the archiving of documents and audit trails. What happened: The issue started today at 10:15 AM (CET) and is related to our third-party archiving provider, Arkhineo. Arkhineo has informed us that they are performing an operation on their side, which is temporarily affecting their service. Current impact: Documents and audit trails intended for archiving are currently on hold on our side. Attempts to retrieve document archives or audit trails may result in errors during this period. Data integrity: Please note that no archives have been lost. All documents and audit trails are safely retained and will be archived retroactively as soon as Arkhineo's service is fully restored. Next steps: We are closely monitoring the situation with Arkhineo. Once their service is back to normal, the backlog will be processed automatically. We apologize for the inconvenience and will keep you informed if the situation evolves.
- identified Dec 16, 2025, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 16, 2025, 04:28 PM UTC
The incident is resolved. Pending archives have been processed. We sincerely apologize for the inconvenience.
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