v3 - Application and API instabilities

Update timeline

1. investigating Dec 18, 2025, 10:59 AM UTC

   Since 11:54 AM, we have been experiencing instabilities affecting our applications and API, resulting in intermittent access to the services. We will keep you informed of any updates and will confirm once the situation is fully resolved.

2. monitoring Dec 18, 2025, 11:19 AM UTC

   Incident Update – Delay in document archiving and audit trails Dear users, As of 12:06 PM (CET), the application and the v3 API are stable and fully operational. At this stage, the root cause has not yet been clearly identified. Our teams remain fully mobilized, actively monitoring the platform and continuing the investigation to determine the origin of the incident. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

3. resolved Dec 18, 2025, 05:06 PM UTC

   Dear users, We have not observed any new events since the service stabilization. The application and the v3 API remain fully operational. At this stage, the incident is considered closed on our side. We are now awaiting the post-mortem from our infrastructure provider, OVH, to better understand the underlying cause of the issue. Thank you for your patience throughout this incident. We apologize for any inconvenience caused. Our support teams remain available should you need any further assistance.