Resolved after 1 hour 56 minutes, affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, on February 12, 2026.
Between 10:44 AM and 11:16 AM, all customers experienced service delays. From 11:16 AM to 12:30 PM, the impact was limited to a subset of customers. The incident has been fully resolved and is now closed.
Affected components
Update timeline
- investigating Feb 12, 2026, 09:58 AM UTC
We're currently experiencing delays in the processing of some eSignature requests sine 10:47 CET. Signature requests are still being properly handled. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
- investigating Feb 12, 2026, 10:17 AM UTC
The queued messages are currently being processed, and we should return to normal within a few minutes.
- monitoring Feb 12, 2026, 11:53 AM UTC
Between 10:44 AM and 11:16 AM, all customers experienced service delays. From 11:16 AM to 12:30 PM, the impact was limited to a subset of customers. The incident has been fully resolved and is now closed.
- resolved Feb 12, 2026, 11:54 AM UTC
This incident has been resolved.
Your product runs on more than Yousign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services