Resolved after 18 minutes, affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, on April 2, 2026.
Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Since 10:20 CEST, all signature processing times have returned to normal and the platform is operating as expected. We are investigating the root cause of this incident. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- monitoring Apr 02, 2026, 08:07 AM UTC
Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period. The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times. We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete. We apologize for any inconvenience this may have caused.
- resolved Apr 02, 2026, 08:26 AM UTC
Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Since 10:20 CEST, all signature processing times have returned to normal and the platform is operating as expected. We are investigating the root cause of this incident. We apologize for any inconvenience this may have caused.
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