Resolved after 55 minutes, affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, on April 7, 2026.
The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.
Affected components
Update timeline
- investigating Apr 07, 2026, 08:23 AM UTC
We are experiencing performance slowdowns on our v3 Application and API since 9:47 AM UTC+2. Application: Slower navigation and page load times API: Increased response times on API requests and delays in webhook delivery Signing delays are not affected by this issue. Our team is actively investigating the root cause. We have increased system capacity to help reduce the impact while we work on a resolution. We will provide updates as we learn more.
- identified Apr 07, 2026, 08:28 AM UTC
As of 10:22 a.m., the situation has returned to normal. We have increased our system's processing capacity while we identify the cause of the slowdown.
- monitoring Apr 07, 2026, 08:35 AM UTC
The incident is now under monitoring; the situation has been stable since 10:22 a.m.
- resolved Apr 07, 2026, 09:19 AM UTC
The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.
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