Resolved after 1 hour 19 minutes, affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, on April 8, 2026.
All notifications/webhooks have been sent, and the service is back to normal.
Affected components
Update timeline
- investigating Apr 08, 2026, 07:07 AM UTC
Since 8:50 a.m., our webhooks/notifications are running slowly on API; The app and API remain functional and accessible. we are investigating the cause
- identified Apr 08, 2026, 07:39 AM UTC
A fix has just been deployed, and notifications regarding the status of the signatures are currently being sent out. Please note that the signatures were properly signed and accessible; only the API webhooks had not been sent since 8:50 a.m.
- identified Apr 08, 2026, 07:53 AM UTC
FYI - We have reassessed the initial impact. The response time is normal for both the app and the API. Only the webhooks (notifications) for the v3 API were down from 8:50 AM to 9:43 AM. Since 9:43 AM, notifications/webhooks have been sent (though there is still some delay).
- monitoring Apr 08, 2026, 07:59 AM UTC
All notifications/webhooks have been sent, and the service is back to normal.
- resolved Apr 08, 2026, 08:27 AM UTC
This incident has been resolved.
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