Yousign incident
[Production] - V3 - APP + API - signature processing delays
Resolved after 58 minutes, affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, on October 7, 2025.
All pending late signatures have been processed. We are actively monitoring the situation.
Affected components
Update timeline
- identified Oct 07, 2025, 09:37 AM UTC
Simple and advanced signatures ( SES / AES ) have been slowed down during the 11h10 - 11h30 time slot. We are seeing a signature delay of up to 10 minutes Our system capacity has been increased to bring this delay back to normal as soon as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to [email protected]
- monitoring Oct 07, 2025, 09:40 AM UTC
All pending late signatures have been processed. We are actively monitoring the situation.
- resolved Oct 07, 2025, 10:08 AM UTC
This incident has been resolved.
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