YouScan incident

Problems with data collection

Resolved after 3 hours 7 minutes, affecting Data ingestion, on February 24, 2025.

monitoring Feb 24, 2025, 06:45 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 24, 2025, 06:28 AM UTC
Resolved
Feb 24, 2025, 09:35 AM UTC
Duration
3h 7m
Detected by Pingoru
Feb 24, 2025, 06:28 AM UTC

Affected components

Data ingestion

Update timeline

  1. investigating Feb 24, 2025, 06:28 AM UTC

    We're experiencing issues processing collected mentions and saving them to customer topics.

  2. monitoring Feb 24, 2025, 06:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2025, 09:35 AM UTC

    This incident has been resolved.

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