YouScan incident
Delays in data processing due to scheduled maintenance by our infrastructure provider
Resolved after 5 hours 47 minutes, affecting YouScan and Data ingestion, on September 29, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Sep 29, 2026, 07:06 AM UTC
Our infrastructure provider is doing scheduled maintenance on its servers from 06:00 to 14:00 UTC today. During this time you may see: - delays in collecting new mentions - delays in collecting historical data - topic preview being unavailable when you create or edit a topic No data will be lost. Delayed mentions will be processed once the maintenance is over. We're monitoring the situation and will post an update when service is fully back.
- identified Sep 29, 2026, 07:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2026, 08:01 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2026, 08:18 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 29, 2026, 08:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 29, 2026, 11:02 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 29, 2026, 12:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2026, 12:54 PM UTC
This incident has been resolved.
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Amazon Web Services