Resolved after 2 hours 27 minutes, affecting Digital ID and Identity verification, on November 6, 2025.
The IDV and Digital ID services are fully operational. This incident has been resolved.
Affected components
Digital IDIdentity verification
Update timeline
- investigating Nov 06, 2025, 10:17 PM UTC
We are currently experiencing issues with Identity Profile checks within our IDV and Digital ID services. Some customers may receive error messages during this time.
- resolved Nov 07, 2025, 12:44 AM UTC
The IDV and Digital ID services are fully operational. This incident has been resolved.
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