Resolved after 1 hour 23 minutes, affecting Digital ID and Identity verification, on September 24, 2026.
The Digital ID and IDV service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
Affected components
Update timeline
- identified Sep 24, 2026, 02:07 PM UTC
Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.
- identified Sep 24, 2026, 02:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 24, 2026, 02:18 PM UTC
Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.
- monitoring Sep 24, 2026, 02:24 PM UTC
A fix has been implemented for the Digital ID and IDV service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.
- resolved Sep 24, 2026, 02:26 PM UTC
The Digital ID and IDV service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
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