Resolved after 1 hour 14 minutes, affecting Digital ID and Identity verification and 1 more, on January 9, 2026.
Earlier today, some customers may have experienced errors \(5xx\) while accessing our services. This was due to a technical communication issue between our systems. Our monitoring alerts identified the spike immediately, and our engineering team has since resolved the issue. We can confirm that all services are now fully operational, and we apologise for any inconvenience this may have caused to our customers.
Affected components
Update timeline
- investigating Jan 09, 2026, 03:38 PM UTC
We are experiencing issues with the Digital ID, Identity verification, Identity verification portal and Yoti Web Account service.
- investigating Jan 09, 2026, 04:07 PM UTC
We are continuing to investigate the issue and some customers may see intermittent errors during this time.
- monitoring Jan 09, 2026, 04:17 PM UTC
We believe the issues was an intermittent issues which has now been fixed. Our engineers will monitor the situation until we declare the incident resolved.
- resolved Jan 09, 2026, 04:22 PM UTC
The Digital ID, Identity verification, Identity verification portal and Yoti Web Account services are fully operational. This incident has been resolved.
- postmortem Jan 09, 2026, 05:12 PM UTC
Earlier today, some customers may have experienced errors \(5xx\) while accessing our services. This was due to a technical communication issue between our systems. Our monitoring alerts identified the spike immediately, and our engineering team has since resolved the issue. We can confirm that all services are now fully operational, and we apologise for any inconvenience this may have caused to our customers.
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