Yoti incident

Delay in customer communication

Resolved after 3 hours 2 minutes, on June 12, 2025.

resolved Jun 12, 2025, 05:32 PM UTC

The issue has now been resolved and any outstanding emails will slowly filter through to our customer service team. Please be aware this may cause some delays in responding and we appreciate your understanding.

Started
Jun 12, 2025, 02:30 PM UTC
Resolved
Jun 12, 2025, 05:32 PM UTC
Duration
3h 2m
Detected by Pingoru
Jun 12, 2025, 02:30 PM UTC

Update timeline

  1. monitoring Jun 12, 2025, 02:30 PM UTC

    Please be aware that our customer service team at Yoti are currently experiencing a delay in message delivery from customers due to an ongoing issue with Salesforce. We want to assure you we will endeavour to reply to all messages as soon as they are received. We appreciate your patience and understanding during this time. https://status.salesforce.com/generalmessages/10001544

  2. resolved Jun 12, 2025, 05:32 PM UTC

    The issue has now been resolved and any outstanding emails will slowly filter through to our customer service team. Please be aware this may cause some delays in responding and we appreciate your understanding.

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