Yello incident

[Yello Enterprise] Delayed emails to Microsoft users

Resolved after 16 hours 35 minutes, affecting Yello Enterprise Production - US and Yello Enterprise Production - EU and 1 more, on January 27, 2026.

resolved Jan 28, 2026, 04:42 PM UTC

Our monitoring indicates this throttling has stopped and that the deferred emails have now been delivered.

Started
Jan 27, 2026, 11:07 PM UTC
Resolved
Jan 28, 2026, 03:42 PM UTC
Duration
16h 35m
Detected by Pingoru
Jan 27, 2026, 11:07 PM UTC

Affected components

Yello Enterprise Production - USYello Enterprise Production - EUYello Enterprise UAT

Update timeline

  1. investigating Jan 27, 2026, 11:07 PM UTC

    We are aware of an issue with delayed emails to Microsoft addresses due to rate limiting from their spam protection system. We are investigating and actively working with Microsoft to resolve the issue.

  2. resolved Jan 28, 2026, 04:42 PM UTC

    Our monitoring indicates this throttling has stopped and that the deferred emails have now been delivered.

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