Resolved after 2 hours 17 minutes, affecting US, on October 13, 2026.
This issue was caused by an incorrect security classification of the domain by third-party security providers. This affected access to Site Manager and Tenant Portal and caused some emails to be incorrectly flagged as phishing. Remediation is underway with the affected providers, and we are closing this incident while continuing to monitor progress.
Affected components
Update timeline
- investigating Oct 13, 2026, 09:09 PM UTC
We are aware of and investigating an issue that is impacting Yardi CommercialCafe US. We apologize for any inconvenience and appreciate your patience while we work through the problem.
- investigating Oct 13, 2026, 09:41 PM UTC
We are continuing to investigate the issue impacting Yardi services. Thank you for your patience as we continue to troubleshoot this issue. The Yardi Team
- investigating Oct 13, 2026, 10:12 PM UTC
We are continuing to investigate the issue impacting Yardi services. Thank you for your patience as we continue to troubleshoot this issue. The Yardi Team
- resolved Oct 13, 2026, 11:26 PM UTC
This issue was caused by an incorrect security classification of the domain by third-party security providers. This affected access to Site Manager and Tenant Portal and caused some emails to be incorrectly flagged as phishing. Remediation is underway with the affected providers, and we are closing this incident while continuing to monitor progress.
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