Xray Outage History

Pingoru has recorded 29 incidents for Xray: 0 in the last 12 months and 0 in the last 90 days.

29incidents recorded

0last 12 months

0last 90 days

–typical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Xray in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Major October 20, 2025 Xray Cloud Services impacted 23h 27m Xray App, Xray API

Started Oct 20, 2025, 09:50 AM UTC· resolved Oct 21, 2025, 09:17 AM UTC

identified Oct 20, 2025, 09:50 AM UTC

We are currently experiencing a service disruption caused by an issue with our public cloud provider and Atlassian. Our team is actively collaborating with both parties to resolve or mitigate the impact as quickly as possible. At this time, there is no estimated time for resolution, but we will continue to share updates as soon as more information becomes available.
resolved Oct 21, 2025, 09:17 AM UTC

Earlier yesterday, a widespread outage affecting our public cloud provider caused service disruptions across multiple regions and impacted our platform’s availability. Around 7:00 PM UTC, our public cloud provider had fully resolved the underlying issue, and our systems have been restored to normal operation. We have verified the stability of all services and are continuing to monitor closely to ensure sustained performance. We sincerely thank you for your patience and understanding during this global incident.

Major September 16, 2025 Xray Connectivity Issues 1d 8h Xray App, Xray API

Started Sep 16, 2025, 09:05 AM UTC· resolved Sep 17, 2025, 05:06 PM UTC

investigating Sep 16, 2025, 09:05 AM UTC

We are investigating connectivity issues with Xray Cloud. Our team is actively working to identify the cause and will provide updates as more information becomes available.
monitoring Sep 16, 2025, 04:35 PM UTC

We have identified an issue and we have placed mitigation measures. We are moving to monitoring. If you are still seeing any underlying issue, please inform via ticket.
resolved Sep 17, 2025, 05:06 PM UTC

A hotfix has been deployed and early monitoring indicates services are fully stabilized. We will continue to monitor to ensure full resolution.

Started Sep 04, 2025, 08:06 AM UTC· resolved Sep 08, 2025, 09:05 AM UTC

monitoring Sep 04, 2025, 08:06 AM UTC

We're experiencing an outage on Xray Cloud, tied to our service provider, Atlassian, which is affecting all third-party apps (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution with Atlassian. Thank you for being so patient!
monitoring Sep 04, 2025, 04:30 PM UTC

Atlassian team has implemented a mitigation and have updated that services are currently operating as expected. We'll continue to monitor the situation for any changes.
resolved Sep 08, 2025, 09:05 AM UTC

The issue is now fully resolved. Thank you for your patience.

Started Dec 12, 2024, 12:21 PM UTC· resolved Dec 12, 2024, 06:57 PM UTC

monitoring Dec 12, 2024, 12:21 PM UTC

The incident has been resolved. Our team continues to closely monitor the system to ensure ongoing stability and reliability. However, if you experience any difficulties after this resolution, please feel free to contact Support. Thank you for your patience. Investigating: Some customers may be experiencing degraded performance. Our team is investigating.
resolved Dec 12, 2024, 06:57 PM UTC

All services are back to normal and operational. We recommend to navigate to Manage Apps -> Xray and hit the update button if it's visible, if not, that means the update has already been applied and no further action is needed. Thank you for your patience and cooperation.