Resolved after 6 hours 35 minutes, affecting Xray App and Xray API, on December 12, 2024.
All services are back to normal and operational. We recommend to navigate to Manage Apps -> Xray and hit the update button if it's visible, if not, that means the update has already been applied and no further action is needed. Thank you for your patience and cooperation.
Affected components
Update timeline
- monitoring Dec 12, 2024, 12:21 PM UTC
The incident has been resolved. Our team continues to closely monitor the system to ensure ongoing stability and reliability. However, if you experience any difficulties after this resolution, please feel free to contact Support. Thank you for your patience. Investigating: Some customers may be experiencing degraded performance. Our team is investigating.
- resolved Dec 12, 2024, 06:57 PM UTC
All services are back to normal and operational. We recommend to navigate to Manage Apps -> Xray and hit the update button if it's visible, if not, that means the update has already been applied and no further action is needed. Thank you for your patience and cooperation.
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