Xray incident
Atlassian Outage - Users receiving 'something went wrong' or 'Hash MHHY91' Error messages when using Apps
Resolved after 4 days, affecting Xray App, on September 4, 2025.
Atlassian team has implemented a mitigation and have updated that services are currently operating as expected. We'll continue to monitor the situation for any changes.
Affected components
Update timeline
- monitoring Sep 04, 2025, 08:06 AM UTC
We're experiencing an outage on Xray Cloud, tied to our service provider, Atlassian, which is affecting all third-party apps (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution with Atlassian. Thank you for being so patient!
- monitoring Sep 04, 2025, 04:30 PM UTC
Atlassian team has implemented a mitigation and have updated that services are currently operating as expected. We'll continue to monitor the situation for any changes.
- resolved Sep 08, 2025, 09:05 AM UTC
The issue is now fully resolved. Thank you for your patience.
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